Wine Hotline: 0845 194 7866

You can arrange to have your wine delivered to any UK address (excluding the Channel Islands). Unfortunately we are not able to deliver to PO Boxes or to BFPO addresses.

We will deliver your order within three working days, although delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days.



(Please allow a few extra days for delivery to addresses with post codes AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.)



It should also be noted that Bank Holidays can add a day or two to delivery times. We will send you an email when your order has been despatched and you can check its progress online in Your Account.

You can choose a specific date (Monday to Saturday) for your delivery during checkout. You can select a day up to three weeks in advance.



Delivery is charged at £8.99 for delivery on a week day, and £10.99 for delivery on a Saturday. This is per address, regardless of how many cases are being sent.



We can deliver on the next working day if you order before 2:00pm (or on Saturday if you order before 2:00pm on Friday).



Unfortunately, we cannot offer this service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland. The following post codes do not have the option of named day delivery: AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.



Please include delivery instructions with a safe place your wine could be left if you are likely to be out when the order is delivered.

You can choose a specific week day evening (5pm to 9pm) for your delivery during checkout. You can select an evening up to three weeks in advance.



Delivery is charged at £8.99. This is per address, regardless of how many cases are being sent.



We can deliver the following week day evening if you order before 2:00pm.



Unfortunately, we cannot offer this service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland. The following post codes do not have the option of evening delivery: AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.



Please include delivery instructions with a safe place your wine could be left if you are likely to be out when the order is delivered.

When you choose your delivery address, we ask you to specify a safe place that the wines can be left, even if no-one is at home.



You can select one of the options from the drop down box or specify your own; places like garden sheds, unlocked garages, greenhouses and lean-tos for example. Alternatively you could request that your wines are left with a neighbour.



Your safe place should be easily accessible, sheltered from the elements and concealed from public view. Our carriers will leave a card to let you know where they have left your wine.

In order to ensure that you receive the wine on your order as quickly as possible we despatch each case as and when it is ready. This means that orders for more than one case may be delivered separately. Please do not be alarmed if this happens, it should mean that the rest of the order is not far behind. You can check the progress of each case in the Order History area of Your Account when signed in to the site.

If you have a voucher you can discount it from the total order value by entering the voucher code into the box at the payment screen and then clicking on 'redeem'. Your voucher code will be easy to find and will be on the voucher. If you're having any difficulty redeeming your voucher just give us a call on 0845 194 7866 or contact us and we'll be happy to help.

You can easily search our online cellars by entering in your search term directly into the Search box or selecting one of the options on the left hand side of the screen. The number of wines in each section is then indicated in brackets, to help you narrow down your search. You can even use our food match option to select the perfect companion to the food you wish to serve. If you know the code for the wine you're searching for, you can enter this in the Search box (without any gaps).

If you're having trouble choosing you might find our recommendations useful. Our latest offers and mixed cases can be seen on our homepage If you're after a real bargain you could try looking at our web deals or bin end offers..

If you still can't decide, or you want some expert guidance, we have a team of wine advisers who like nothing more than talking to our customers about wine. You can give us a call on 0845 194 7866 and one of our enthusiastic experts will happily make a personal recommendation based on your own tastes. Alternatively you could send us an email using the contact us form and one of our qualified wine advisers will contact you.

If you've ordered from us before we'll recommend some wines for you every time you sign in to your online account. Our recommendations will be based on the wines that you've enjoyed in the past. You will be able to log your favourites and write your own reviews in your account so you need never forget the name of your discoveries or why you loved them.

If you've seen something in one of our catalogues you can enter the sales code (without any spaces e.g. C3967700) into the Quick order box on the homepage. If you know the codes for all of the cases in your order , simply click on Quick Order (at the top of the screen) and your basket will be full in no time at all!

As we're so confident about all of our wines we are happy to replace any wines that you don't enjoy, or offer a refund where appropriate. If you don't enjoy any of the wines please call us on 0845 194 7866 or contact us. One of our friendly wine advisers will be more than happy to discuss the wines and resolve the matter to your full satisfaction.

Should you need to return any wine to us you should contact us to arrange a collection. We usually collect within four days of the collection being requested. If you need to be refunded for the case we will ensure that this happens when the collection is arranged. If you have any queries about a refund please contact us.

Yes - you will be able to add a brief message to the outside of the case. If you are ordering wine as a gift and you have selected the case from our gift range, we will also put a card in the case and you can add a longer message to this.



Please check our Delivery Options and Promise section for information on the delivery of your gift order.

If you can't decide what to buy the lucky recipient, we do offer gift vouchers. Vouchers purchased from our gift range can be used against any of our wines and offers. They are easy for the recipient to redeem; all they need to do is quote the codes on the vouchers.

If you have a voucher you can discount it from the total order value by entering the voucher code into the box at the payment screen and then clicking on 'redeem'. Your voucher code will be easy to find and will be on the voucher. If you're having any difficulty redeeming your voucher just give us a call on 0845 194 7866 or contact us and we'll be happy to help.

If you have a voucher that entitles you to free wine you should NOT enter the voucher code into the voucher code box at payment. As long as you are signed into the site with your customer number (sign in/register) any free wine that you are entitled to should automatically add to your basket. To check this, please click on 'View basket' at the top of your screen and you should see the wines listed. If this does not happen or you are not sure if the wines have added please contact us with all of the details and we will ensure that your free wine is added to your order.

You can spend points against any of the cases featured in the Spend Points Section. 500 points are worth £2.50.

When you purchase wine you will collect 2 points per pound spent, sometimes more. Please note you cannot earn points on any cash you use to buy wines from the Spend Points offers.

Our Wine Plans are a great way to learn about wine and a hassle-free way to make your wine purchases. We will regularly reserve a case of wine for you (normally every quarter). The case will be a mix of our latest exciting discoveries and wines that are perfect for that time of year.

The plans are very flexible and when we send details of the case that we've reserved you can make changes to the case ... for example, if you don't like Australian Chardonnay and would prefer a Chilean Sauvignon Blanc contact us and we'll happily make the arrangements for you. If you're going away and don't want the case to arrive until you get back contact us and we'll make sure that the case is delivered at your convenience. The cases can be mixed, red only or white only. We have a team dedicated to our Wine Plan customers who can be reached on 0845 194 7866 or you can send us an email using the contact us form. If you are happy with the case that we have reserved for you it will be delivered to your door and charged automatically.

Yes, if you want to collect or spend points or manage your account online, you need to be a cardholder. It is quick and easy to join so if you haven't done so already, [why not do it now?]

If you have already shopped online with your Nectar card, simply sign in using the last 11 digits of your Nectar card and the password you chose. If you have forgotten your password you can click on 'forgotten your password?'.

You will need to activate your existing Nectar account. Select the 'Activate Your Account' option when logging in.

As well as thanking you for your order on screen, you can also view (or print) your order from the same place - look for the "View my order" button. In addition, we email you (to the address specified) with confirmation of your order. Once you've placed your order, you can track its progress in the 'Order History' section of My Wine.

You can access your account via the links on the left or at the bottom of the My Wine section.

You can only add a wine to your favourites when you are signed in. All you need to do is find the wine on the site and next to our description of the wine you should click on the icon which says 'Add to Favourites'. From the 'Your Account' section, you can click on Your Favourites at any time and see the list you have compiled. If you wish to remove a wine from your favourites simply view your favourites list and click on the dustbin icon underneath the relevant wine to delete it.

We encourage you to review the wines you have sampled but you will need to be signed in. Simply find the wine you wish to comment on and click on the icon next to our description of the wine labelled 'Write Review'. You have 500 characters to express your opinion and you just need to click on submit. You may choose if you wish for your review to be kept private or if selected, published online for other customers to view.

If you make a mistake when placing your order we recommend that you call us as soon as possible on 0845 194 7866 (we are open between 8am and 9pm Monday to Friday and 8am to 8pm at the weekend).

We will send you an email when the order has been despatched.You can check the progress of your order online if you sign in and go to Your Account, where our online tracking facility will tell you where your wine is. The order should be with you within three working days (allowing an extra few days for the Scottish Highlands, some other areas of Scotland, Northern Ireland and off-shore islands), but please remember that Bank Holidays and Christmas can add a few days.

In order to ensure that you receive the wine on your order as quickly as possible we despatch each case as and when it is ready. This means that orders for more than one case may be delivered separately. Please do not be alarmed if this happens, it should mean that the rest of the order is not far behind. You can check the progress of each case in the Order History area of Your Account when signed in to the site.

You can arrange to have your wine delivered to any UK address (excluding the Channel Islands). Unfortunately we are not able to deliver to PO Boxes or to BFPO addresses.

Our delivery charge is £6.99 per address, regardless of how many cases are being sent.

If you are purchasing from our Spend Points range, standard delivery is also £6.99.

We will deliver your order within three working days, although delivery to the Scottish islands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days.



(Please allow a few extra days for delivery to addresses with post codes AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.)



It should also be noted that Bank Holidays can add a day or two to delivery times. We will send you an email when your order has been despatched and you can check its progress online in Your Account.

You can choose a specific date (Monday to Saturday) for your delivery during checkout. You can select a day up to three weeks in advance.



Delivery is charged at £8.99 for delivery on a week day, and £10.99 for delivery on a Saturday. This is per address, regardless of how many cases are being sent.



We can deliver on the next working day if you order before 2:00pm (or on Saturday if you order before 2:00pm on Friday).



Unfortunately, we cannot offer this service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland. The following post codes do not have the option of next day delivery: AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.



Please include delivery instructions with a safe place your wine could be left if you are likely to be out when the order is delivered.

You can choose a specific week day evening (5pm to 9pm) for your delivery during checkout. You can select an evening up to three weeks in advance.



Delivery is charged at £8.99. This is per address, regardless of how many cases are being sent.



We can deliver the following week day evening if you order before 2:00pm.



Unfortunately, we cannot offer this service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland. The following post codes do not have the option of next day delivery: AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.



Please include delivery instructions with a safe place your wine could be left if you are likely to be out when the order is delivered.

When you choose your delivery address, we ask you to specify a safe place that the wines can be left, even if no-one is at home.



You can select one of the options from the drop down box or specify your own; places like garden sheds, unlocked garages, greenhouses and lean-tos for example. Alternatively you could request that your wines are left with a neighbour.



Your safe place should be easily accessible, sheltered from the elements and concealed from public view. Our carriers will leave a card to let you know where they have left your wine.

If you have no safe place for the wine to be left you can select the option 'No Safe Place – Signature Required'. Selecting this option can mean that the delivery will take longer – especially if there is a good chance that no-one will be at home when our carrier tries to deliver (we deliver Monday to Friday 9am to 6pm ). Our carriers will leave a card if they do not find anyone at home. You will be able to call the number on the card and our carriers will tell you when they will try again. Unfortunately, you will not be able to collect the case from the carrier's depot.

You can delay your delivery by selecting 'Delayed Delivery' during checkout and specifying the Monday you would prefer your wines to be despatched. Your wine will be despatched on the Monday you select, for delivery between Monday and Friday of that week. (Delivery to the Scottish islands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days.) You can select a week up to twelve weeks in advance.

If you have placed an order and you have not received it within three working days please consult order queries section or alternatively contact us and we will seek to rectify the situation as soon as possible.

We accept any of the following credit or debit cards:

• Maestro (Switch)
• Visa
• MasterCard
• Diners
• Connect
• American Express

Credit notes cannot be automatically applied when placing your order online. If you place your order and then email us with the details of the credit note using the contact us page we will happily apply the discount to your order.

Our online secure system is certified by Verisign and you can enter your card details in complete confidence. Every page that contains any of your details will display the yellow padlock in the bottom right hand corner of your browser and the web address will begin https://. If you right click with your mouse button on any of the secure pages and select 'properties' you will be able to view our security certificate.

We work with the major banks to ensure your card details are as secure as possible. As such, you may be prompted, when purchasing on our site, to provide some additional authentication that your bank will ask for. This appears after the payment page and depending on the card type you are using, may advertise one of the following logos:







If you have any queries about our Privacy Policy you can view it here.